Terms & Conditions

These Terms & Conditions (“Terms”) govern all access to and use of products and services provided by Robonox (“we”, “us”, “our”), including but not limited to hands-on training programmes, workshops and events, kits and hardware, school and college collaborations, IT/software solutions, and STEMnox online one-to-one sessions (collectively, the “Services”). By using our website(s), communicating with us, creating an account, booking a slot, placing an order, signing a proposal/MoU/SOW, or making a payment, you (“Client”, “you”) acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you are entering into these Terms on behalf of an institution or company, you represent that you have the authority to bind that entity; if not, you must refrain from using the Services.

You affirm that you have reached the age of majority under your jurisdiction or, where the participant is a minor, that a parent/guardian or authorised school/college representative has reviewed and accepted these Terms and will supervise use of the Services as required. We may update these Terms periodically; the version posted at the time of your order or booking will apply to that engagement unless otherwise agreed in writing.

• Programme(s): Instructor-led learning experiences including courses, bootcamps, clubs, camps, hackathons, competitions, assessments, and mentorship delivered offline or online.
• STEMnox Online 1:1: Remote, live, one-hour sessions in coding, AI/ML, STEM and related topics conducted for international learners (including US and other countries) or domestic learners, typically via a supported video platform and scheduling tool.
• Kit(s)/Hardware: Robotics/IoT/electronics/drone components, tools, and accessories sold or supplied by Robonox for educational or prototyping purposes.
• Collaboration(s): Lab setup, curriculum integration, teacher enablement, audits, maintenance, events, and other institutional programmes executed under a Work Order/MoU.
• IT Solutions: Design, development, testing, deployment and support of websites, web/mobile apps, dashboards, data pipelines, integrations and automation, including related consulting.
• Proposal/SOW/MoU: Written scope documents, annexures, and explicit email confirmations setting out deliverables, assumptions, dependencies, commercials, and acceptance criteria.
• Third-Party Service: Any external platform, API, payment gateway, domain/hosting provider, cloud service, app store, or software library integrated or used during delivery.

The binding scope for an engagement is the latest mutually accepted Proposal, Statement of Work (SOW), or Memorandum of Understanding (MoU), including annexures and any explicit scope confirmations exchanged by email. Marketing materials, website copy, demo videos, and informal discussions are illustrative only and do not create binding obligations unless incorporated into the Proposal/SOW/MoU. Dependencies and assumptions (for example, timely access to infrastructure, credentials, content, or decision-makers) form an integral part of the scope; slippages or deviations can impact schedule, effort, and pricing.

If there is a direct conflict between a signed Proposal/SOW/MoU and these Terms, the Proposal/SOW/MoU will prevail for that engagement; otherwise these Terms apply. Quotes are typically valid for 15 (fifteen) days unless stated otherwise. We reserve the right to decline an order or engagement if prerequisites are not met or if delivery would breach law, safety, or ethical constraints.

Unless expressly stated, prices are quoted in Indian Rupees (INR) and are exclusive of all applicable taxes, levies, customs duties, bank charges, and payment gateway fees. For international clients, we may quote in other currencies for convenience; any exchange rate differences, card foreign transaction fees, or correspondent banking charges are your responsibility. We may update public list prices without notice; however, accepted quotes for a specific engagement remain honoured as documented.

• Invoicing. Invoices may be issued at booking, upon milestone completion, on kit dispatch, or monthly in arrears as specified in the Proposal/SOW. Tax invoices will include the applicable GST or other statutory details.
• Late payments. Overdue amounts may attract interest at 1.5% per month (or the maximum permitted by law) and result in suspension of access to sessions, environments, or support until cleared. You agree to reimburse reasonable costs of collection.
• Price adjustments. Material changes beyond our control (for example supplier price hikes, regulatory fees) may necessitate a mutually agreed change order for undelivered scope.

Payments may be made via Razorpay, UPI, bank transfer, card, or other methods we notify in writing. By initiating payment, you authorise us and our processors to charge the specified amounts, including applicable taxes and fees. Orders are confirmed only upon payment capture or written purchase confirmation (whichever occurs later). For institutional engagements, staged/milestone billing may apply, and partial payments do not confer ownership or licence to deliverables unless otherwise agreed in writing.

• Chargebacks/disputes. If a chargeback or dispute is initiated, access to Services may be paused pending resolution; you remain liable for amounts due for delivered work and committed costs.
• Receipts/records. We typically receive limited payment metadata from the gateway (transaction IDs, status) and do not store full card details.

We aim to be fair while protecting trainer time, resource allocation, and material costs. The below policies apply unless your Proposal/MoU specifies stricter or more lenient terms. Refunds are typically processed to the original payment method net of gateway/banking fees that are non-recoverable to us.

Reschedule etiquette. Frequent rescheduling disrupts learning and resource planning. We may decline further reschedules or charge a reasonable rescheduling fee if patterns of last-minute changes persist.

Dates are confirmed subject to trainer and resource availability and are typically locked after receipt of payment/PO and written confirmation. For on-site deliveries, the Client ensures a safe venue, electricity, projector/network if required, adequate seating and ventilation, and secure storage for equipment. A single point of contact coordinates approvals, rosters, communications, and access arrangements.

• Safeguarding. Where minors are involved, the Client (school/parent/guardian) ensures appropriate written permissions, supervision ratios, and adherence to our safety instructions.
• Delays caused by Client. If the Client delays inputs, access, or approvals beyond agreed windows, timelines extend day-for-day and additional costs may apply.

For IT deliverables, acceptance occurs on formal sign-off or seven (7) days after delivery to staging/production with no material rejection notice (whichever is earlier). A “material” non-conformity is a reproducible deviation from the agreed acceptance criteria that materially prevents intended use; minor cosmetic issues are not material. Once accepted, further changes are treated as new scope.

• Change Requests. Additions or variations are handled via change orders describing effort, price, and schedule impact. Work will proceed upon written approval.
• Out-of-Scope. Unless expressly included, activities such as content writing, data entry/cleanup, SEO, security hardening beyond defaults, legal compliance audits, and premium theme/plugin licenses are excluded.

We may rely on third-party platforms, APIs, libraries, and app stores. Their features, pricing, and availability are outside our control and may change. You are responsible for your subscriptions, usage quotas, and content policies unless bundled in your plan. We observe reasonable due diligence and versioning practices, but upstream changes or deprecations may require additional, billable effort.

• General Laws. Each party will comply with applicable laws including safety, data protection, consumer, intellectual property, export control, and anti-corruption laws. International learners/clients are responsible for local compliance in their jurisdiction.
• Drone Compliance (India). Operations must comply with DGCA rules, UIN/UAOP (as applicable), No-Permission-No-Takeoff (NPNT), geo-fencing, and restricted zone guidelines. Client obtains necessary permissions and site approvals.
• Sanctions & Export. You confirm that neither you nor intended beneficiaries are subject to trade sanctions or prohibited export controls; you will not use deliverables in violation of such laws.

All curricula, lesson plans, slides, training media, lab manuals, software, designs, documentation, trademarks, and other materials we create or provide (“Robonox Materials”) remain our exclusive intellectual property unless expressly transferred by a signed instrument. No rights are granted except a limited, non-transferable licence to use Robonox Materials solely to receive and benefit from the Services for your internal, non-commercial educational or business purposes.

• Client Materials. Content, logos, data, and marks supplied by you remain your property; you grant us a limited licence to use them for delivery and portfolio/showcase unless you opt out in writing.
• Student/Participant Works. Unless otherwise specified in an MoU, students own their original creations; Robonox may request permission to display anonymised work samples for educational showcase.
• IT Deliverables Licence. Upon full and final payment, you receive a perpetual, non-exclusive licence to use compiled deliverables internally. Source code rights, exclusive licences, or transfer/assignment require explicit agreement and full payment.

Each party agrees to keep confidential the non-public information of the other and to use it only for the engagement. Exceptions include information that is publicly available without breach, independently developed without reference to confidential information, or rightfully received from a third party without duty of confidentiality. If disclosure is required by law, the receiving party will provide reasonable notice (where lawful) to allow protective measures.

• Non-Solicitation. For twelve (12) months after the engagement, you will not directly solicit for employment our employees or individual contractors who worked with you, without prior written consent.

Our handling of personal data is described in the Privacy Policy. We implement reasonable technical and organisational measures appropriate to the Services, including access control, least-privilege, and encryption in transit where supported by the platforms used. You remain the controller of your own data and are responsible for the lawfulness of the data you provide to us.

• Minors & Consent. For STEMnox and school programmes, the parent/guardian or institution provides necessary consents; media capture requires explicit permissions where applicable and can be withdrawn prospectively.
• Backups & Retention. Backups and retention periods follow the selected hosting/SLA plan and legal requirements; deletion requests will be honoured where legally permissible and technically feasible.

• Shipping & Risk (Kits). Title and risk typically pass on delivery to the carrier (FOB shipping point) unless otherwise agreed. Visible transit damage must be reported within 48 hours.
• Hardware Warranty. 30-day limited warranty against manufacturing defects; excludes misuse, wear-and-tear, modifications, liquid/impact damage, and consumables. RMA requires proof of purchase and serial details; our liability is limited to repair, replacement, or refund at our discretion.
• Software Warranty. For 30 days post-acceptance, we will remedy reproducible material defects that deviate from agreed acceptance criteria, excluding issues caused by third-party changes, unsupported environments, or misuse.
• Support & SLAs. Unless you purchase a separate plan, support is best-effort via email/chat during business hours. Uptime for third-party hosting or gateways is as per their policies.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages; loss of profits, revenue, goodwill, or data; or business interruption, even if advised of the possibility. Our aggregate liability arising out of or relating to the Services shall not exceed the total amounts actually paid by you for the specific Service giving rise to the claim during the three (3) months preceding the event. Nothing herein limits liability for wilful misconduct or amounts that cannot be limited under applicable law.

• By Client. You will indemnify and hold us harmless from claims, damages, and costs arising from (i) your content/data or instructions; (ii) your breach of law or these Terms; (iii) your use of deliverables in violation of third-party rights; or (iv) unsafe venue/operations contrary to our guidance (including drones/electrical equipment).
• By Robonox. We will indemnify you against third-party IP infringement claims alleging that our original deliverables (excluding your materials or third-party components) infringe such third-party rights, provided you promptly notify us and grant us sole control of defence and settlement.

Neither party is liable for delay or failure to perform due to events beyond reasonable control, including acts of God, epidemics, war, civil unrest, government actions, labour disputes, power/internet/cloud outages, logistics disruptions, or supplier failures. Affected obligations are suspended for the duration of the event and resume once performance becomes feasible.

• Either party may terminate for material breach not cured within fifteen (15) days of written notice.
• On termination, work done and committed costs become payable immediately. Upon full payment, you may receive deliverables completed up to the termination date, subject to IP/licence terms.
• Sections intended to survive (including payments, IP, confidentiality, limitation, indemnity, and governing law) will survive termination.

These Terms are governed by the laws of India. Subject to amicable negotiations for thirty (30) days, the courts at Agra, Uttar Pradesh, shall have exclusive jurisdiction, unless a signed MoU/SOW specifies another forum. Notices relating to legal matters must be sent to the addresses/emails set out in the Proposal/SOW or our contact page; routine communications may be via email.

We may update these Terms occasionally to reflect operational, legal, or regulatory changes. Material updates will be posted here with a new “Last updated” date. Continued use of the Services after publication constitutes acceptance of the revised Terms.

• Entire Agreement. These Terms together with the applicable Proposal/SOW/MoU constitute the entire agreement and supersede prior understandings on the subject matter.
• Severability. If any provision is found unenforceable, the remainder will continue in full force and effect and the unenforceable provision will be replaced with an enforceable one that reflects the original intent as closely as possible.
• No Waiver. Failure to enforce a right does not constitute a waiver of future enforcement of that or any other right.
• Assignment. You may not assign or transfer your rights or obligations without our prior written consent; we may assign to an affiliate or in connection with merger, acquisition, or reorganisation.
• Interpretation. Headings are for convenience only and do not affect interpretation. References to “including” mean “including without limitation”.